FAQ
Returns & Exchanges
What is MossiBaby's return policy?
Eligible non-personalized products may be returned or exchanged within 45 days of delivery.Items must be unworn except for a brief try-on, unwashed, unaltered, and in their original condition.Please see our Returns & Exchanges page for complete details.
Do you offer free returns?
Eligible U.S. orders receive one complimentary prepaid return label per order when the return request is made within the 45-day return window.
Can I exchange for another size?
Yes. Eligible non-personalized items may be exchanged within 45 days of delivery, subject to availability.
Personalized Orders
Are personalized products returnable?
- Personalized products are generally final sale because they are made specifically for you.
- If we made a production error or the item arrives defective, damaged, or incorrect, contact
- hello@mossibaby.com.
Can I change a personalized order?
- Contact us as soon as possible.
- Requests made within 2 hours of ordering have the best chance of being accommodated.
- Once personalization or production has begun, changes or cancellations may no longer be possible.
Orders & Shipping
How long does order processing take?
- Non-personalized orders typically require 4–6 business days for processing.
- Personalized and custom products may require additional production time.
When do I get free shipping?
MossiBaby offers free standard U.S. shipping on orders of $75 USD or more after discounts and before taxes.
How can I track my order?
- We'll send a shipping confirmation email with tracking information when your order ships.
- You can also visit our Track Order page.
Do you ship internationally?
- International shipping options and charges, where available, will be displayed at checkout.
- Customs duties, import taxes, brokerage fees, or other destination-country charges may apply.
Delivery & Order Issues
My tracking says delivered, but I can't find my package. What should I do?
- Please first check around your delivery location, mailbox, front desk, mailroom, neighbors, and household members.
- If you still cannot locate the package, contact the carrier and email us at hello@mossibaby.com.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and popular digital wallets, making checkout fast and secure. All payments are encrypted to ensure a safe shopping experience for parents.
Product Care & Sizing
How should I wash my MossiBaby clothing?
- Always follow the care label attached to your specific product.
- Gentle washing and avoiding excessive heat can help preserve fabric softness, shape, and print quality.
- Please see our Care Guide for additional care instructions.
How does Store Credit work?
Use our Size Guide and compare your child's current measurements rather than relying on age alone.