Shipping Info
Order Processing
- Orders require processing before shipment.
- Non-personalized orders typically require 4–6 business days for processing. Personalized and custom products may require additional production time.
- During holidays, product launches, promotional events, or unusually high order volume, processing may take longer than usual.
Delivery Estimates
- Delivery estimates provided at checkout are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
- Most U.S. standard orders typically arrive within approximately 8–12 business days after shipment, though timing may vary.
- Delivery may be affected by carriers, weather, customs, peak shipping periods, remote delivery locations, incorrect shipping information, or other circumstances outside our reasonable control.
Tracking
- When your order ships, we'll send tracking information to the email address provided during checkout.
- Tracking information may take some time to update after the carrier receives your package.
Multiple Shipments
- Items within the same order may occasionally ship separately.
- You will not be charged additional shipping solely because MossiBaby divides an order into multiple shipments.
Shipping Addresses
- Customers are responsible for entering a complete and accurate shipping address.
- If you notice an address error after ordering, contact hello@mossibaby.com as quickly as possible.
- We cannot guarantee address changes once processing or shipment has begun.
Delivery Marked as Delivered
- If tracking shows that a package was delivered but you cannot locate it, please check around your property, mailbox, reception or mailroom, with household members and neighbors, and contact the carrier where appropriate.
- If the package remains missing, contact hello@mossibaby.com and include your order number. We will assist with reasonable carrier investigations where available.
Lost or Damaged Packages
- If your package appears lost in transit or arrives damaged, contact hello@mossibaby.com with your order number.
- We may request photographs for damaged packages or products.
International Orders
- International shipping options and charges, where available, will be displayed at checkout.
- Customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless specifically stated otherwise during checkout.
- These charges are not controlled by MossiBaby, and customs processing may cause additional delivery delays.
Returned Packages
- If a package is returned because of an incorrect address, refused delivery, unpaid duties, or failure to collect the shipment, additional shipping charges may apply before reshipment.
- Personalized products are not automatically refundable simply because a package was returned to sender.
Contact
MossiBaby
Operated by Mossi Studio Limited
Hong Kong SAR
Email: hello@mossibaby.com